MONEY-BACK GUARANTEE
As per The Consumer Proctection Act (68 of 2008) there is no general right of return, however should you not be completely satisfied with any product purchased from SHG we provide a 7 day money-back satisfaction guarantee. You can return any purchases for a full refund (excl shipping). A handling fee may also be leveraged.
SONOFF
As official distributors for Sonoff, all Sonoff products purchased from SHG carry a 1-year guarantee. We will gladly repair, replace or refund any materially defective Sonoff product, within 12 months of purchase. The product must be returned for a technical inspection before a warranty claim can be accepted. We will not honour warranties on Sonoff products that were customised, damaged by lightning or surges, misused or abused in some other way. Installing custom firmware, unless done so by SHG, will constitute customisation of the product.
OTHER RETURNS
All other products are covered by the manufacturer’s warranty (unless otherwise stated) which will be honoured directly by SHG. All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by SHG before a warranty claim can be accepted. A handling fee may also be leveraged.
RETURNS PROCEDURE
Kindly email us should an item need to be returned, please include the reason for the return. Include the collection and returns address in the email.
Should the item be faulty we will dispatch a courier to collect the item for an inspection. Should the item be found to not be faulty, or found to be misused or abused, we will charge for both the collection and return shipping.
If an item is returned within the 7 day money-back satisfaction guarantee period we will charge a 15% restocking fee if item is no longer in brand new condition and in the original packaging.
SHG reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way.
SHG is not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.